The friction project : how smart leaders make the right things easier and the wrong things harder
Book |
First U.S. edition. |
St. Martin's Press,
New York :
2024.
- 3 of 3 Copies Available at Libraries in Niagara Cooperative (Show)
- 1 of 1 Copy Available at Port Colborne Library
- 0 current holds with 3 total copies.
| Branch | Call Number | Location | Holdable? | Status |
|---|---|---|---|---|
| Port Colborne | 658.403 SUT | New Book | Copy hold / Volume hold | Available |
About
Every organization is plagued by destructive friction-the forces that make it harder, more complicated, or downright impossible to get anything done. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by authors Robert I. Sutton and Huggy Rao teaches readers how to become "friction fixers," so that teams and organizations don't squander the zeal, damage the health, and throttle the creativity and productivity of good people-or burn through cash and other precious resources. Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, which ranges from reframing friction troubles they can't fix right now so they feel less threatening to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams. Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).
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Details
- ISBN: 9781250284419
- Physical Description: viii, 293 pages ; 22 cmprint
- Edition: First U.S. edition.
- Publisher: New York : St. Martin's Press, 2024.
- Bibliography, etc. Note: Includes bibliographical references and index.
- Formatted Contents Note: Part I. Setting the stage. Introduction: Why friction is terrible and wonderful. And how you can fix it -- Our friction project -- Part II. The elements of friction fixing. 1. A trustee of others' time -- 2. Friction forensics: the easy way or the hard way? -- 3. How friction fixers do their work: the help pyramid -- Part III. The friction traps: intervention points for friction fixers. 4. Oblivious leaders: overcoming power poinsoning -- 5. Addition sickness: putting the subtraction mindset to work -- 6. Broken connections: on preventing coordination snafus -- 7. Jargon monoxide: on the drawbacks and (limited) virtues of hollow and inpenetrable babble -- 8. Fast and frenzied: when and how to apply food friction -- Part IV. The wrap-up. 9. Your friction project.