Crucial conversations : tools for talking when stakes are high
Book |
Second edition |
McGraw-Hill,
New York :
c2012.
- 0 of 1 Copy Available at Libraries in Niagara Cooperative (Show)
- 0 of 1 Copy Available at Port Colborne Library
- 0 current holds with 1 total copy.
| Branch | Call Number | Location | Holdable? | Status |
|---|---|---|---|---|
| Port Colborne | 153.6 CRU | Adult Non-fiction | Copy hold / Volume hold | Checked out |
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Details
- ISBN: 9780071771320 (pbk. : alk. paper)
- Physical Description: xviii, 244 pages ; 24 cm.print
- Edition: Second edition
- Publisher: New York : McGraw-Hill, c2012.
- Bibliography, etc. Note: Includes bibliographical references (p. 31) and index.
- Formatted Contents Note: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.